Data Privacy
Privacy Policy
1. General Information
The protection of your personal data is important to us. We process personal data exclusively in accordance with the applicable legal provisions, in particular the General Data Protection Regulation (GDPR), the Austrian Data Protection Act (DSG) and, where applicable, the Austrian Telecommunications Act 2021 (TKG 2021).
This Privacy Policy explains which personal data may be processed when you visit our website, contact us, submit a booking request or use our services.
2. Data Controller
The controller responsible for processing personal data on this website is:
Taxi Schwendinger GmbH
Untere Messestraße 1
6850 Dornbirn
Austria
Email: office@taxi-schwendinger.at
Phone: +43 5572 22 645
3. Processing of Personal Data
Personal data means any information relating to an identified or identifiable natural person.
This may include, in particular, your name, telephone number, email address, IP address and information relating to a taxi journey or booking.
We process personal data only where there is an appropriate legal basis for doing so.
Depending on the processing activity, the legal basis may in particular be:
Art. 6(1)(a) GDPR – Consent
Art. 6(1)(b) GDPR – Performance of a contract or pre-contractual measures
Art. 6(1)(c) GDPR – Compliance with a legal obligation
Art. 6(1)(f) GDPR – Legitimate interests
4. Website Access / Server Log Files
When you visit our website, certain technical information may automatically be processed by our web server.
This may include:
IP address
date and time of access
page or file accessed
amount of data transferred
browser and browser version
operating system
referrer URL
hostname of the accessing device
HTTP status code
This information is processed in particular to ensure the secure and reliable operation of the website, identify technical problems and prevent attacks or misuse.
The legal basis for this processing is our legitimate interest pursuant to Art. 6(1)(f) GDPR in ensuring the secure and technically reliable operation of our website.
Server log files are generally retained only for as long as necessary for these purposes unless longer storage is required for security or legal reasons.
5. Contacting Us
If you contact us by email, telephone or via a contact form, we process the information you provide in order to respond to your enquiry.
This may include:
name
telephone number
email address
content of your message
requested service
requested date and time
The legal basis for this processing is Art. 6(1)(b) GDPR, insofar as the communication relates to a contract or pre-contractual measures.
If your enquiry does not result in a contractual relationship, the information will be deleted when it is no longer required to deal with the enquiry, unless statutory retention obligations require longer storage.
6. Taxi, Transfer and Booking Requests
When you request or book a taxi or transfer service, we may process the following information:
first and last name
telephone number
email address
pickup location
destination
date and time of the journey
number of passengers
flight number or train connection, where applicable
special requirements or comments
other information necessary to provide the requested transport service
The information is processed in order to handle your booking, organise and provide the requested transportation service and communicate with you.
The legal basis is Art. 6(1)(b) GDPR.
Information required for invoicing, accounting or tax purposes may be retained for longer periods in accordance with statutory retention obligations.
7. Medical Transport and Sensitive Data
In connection with medical transportation services, we may in certain circumstances become aware of information that may reveal information about an individual’s health.
Please do not send medical diagnoses, medical reports or other sensitive health information via our website or unencrypted email unless such information is absolutely necessary for organising the transportation service.
If you voluntarily provide special categories of personal data, in particular health data, such information will only be processed insofar as this is necessary to deal with your specific request and is permitted under applicable data protection law.
Where required, such processing will only take place on the basis of your explicit consent pursuant to Art. 9(2)(a) GDPR or another applicable legal basis.
8. Cookies
Our website may use cookies. Cookies are small text files that are stored on your device or processed by your browser.
Technically Necessary Cookies
Certain cookies may be required for the proper functioning of the website.
These may include cookies used for security purposes, language preferences, form functionality or storing your privacy settings.
Prior consent is generally not required for cookies that are strictly necessary for the provision of the website or a service expressly requested by you.
Non-Essential Cookies
Cookies or similar technologies used for analytics, statistics, marketing or advertising purposes are only activated after you have given your consent where required by law.
The legal basis for subsequent processing of personal data is Art. 6(1)(a) GDPR.
You may withdraw your consent at any time with effect for the future via the privacy settings or cookie banner on our website.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
9. Consent Management / Cookie Banner
Our website may use a consent management system to record and manage your choices regarding cookies and external services.
The following information may be processed:
time of consent
selected privacy settings
consent ID
technical browser and device information
This information is processed in order to manage your privacy choices and comply with applicable legal documentation requirements.
10. External Content and Services
Our website may include content or services provided by third parties, such as maps, videos, analytics tools or other external media.
Where such services process personal data or store or access information on your device, they will generally only be activated after your consent where this is required by law.
This is intended to prevent personal data from being transmitted to external providers solely as a result of visiting our website without your prior consent.
Further information regarding the specific services used may be provided through the cookie banner or privacy settings on our website.
11. Google Maps – Where Activated
Individual pages of our website may use Google Maps to display maps, locations or routes.
The provider is generally Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
When Google Maps is used, information such as your IP address and technical device and usage information may be transmitted to Google.
It cannot be ruled out that data may also be processed by affiliated companies or on servers outside the European Union.
Google Maps will only be activated on our website where this is permitted under applicable law or after you have provided the required consent through our consent management system.
The legal basis in such cases is Art. 6(1)(a) GDPR.
You can withdraw your consent at any time via our privacy settings.
12. Website Analytics and Statistics – Where Used
Where we use analytics or statistical services, these services help us understand how our website is used and enable us to improve its technical functionality and content.
Analytics and tracking services that are not technically necessary are only activated after your prior consent.
The legal basis is Art. 6(1)(a) GDPR.
You may withdraw your consent at any time with effect for the future through our privacy settings.
13. Hosting
Our website is hosted by a technical hosting service provider.
As part of the hosting service, data generated through the use of our website may be processed.
This may include server log files, IP addresses and, where applicable, information submitted via contact or booking forms.
The hosting provider processes this information for the technical provision and security of the website and, where required, on the basis of a data processing agreement pursuant to Art. 28 GDPR.
14. SSL/TLS Encryption
Our website uses SSL or TLS encryption to protect the transmission of confidential information.
An encrypted connection can generally be identified by the “https://” prefix in your browser’s address bar.
This helps protect information transmitted to us from unauthorised access by third parties during transmission.
15. Recipients of Personal Data
Personal data is only disclosed where necessary to provide our services, where we are legally required to do so, where you have provided your consent or where another lawful basis applies.
Recipients may include:
hosting and IT service providers
technical service providers and processors
accounting and tax advisory service providers
payment service providers, where applicable
public authorities where disclosure is required by law
Processors acting on our behalf are generally permitted to process personal data only in accordance with our instructions and applicable data protection legislation.
16. International Data Transfers
When certain external services are used, personal data may potentially be processed outside the European Economic Area.
Such transfers will only take place where the requirements of the GDPR are satisfied, for example on the basis of an adequacy decision by the European Commission, appropriate safeguards or another legally permitted transfer mechanism.
17. Data Retention
We generally retain personal data only for as long as necessary for the purpose for which it was collected.
Longer retention may be necessary where statutory retention requirements apply or where information is required for the establishment, exercise or defence of legal claims.
Once the purpose of processing no longer applies and all statutory retention periods have expired, personal data will be deleted or anonymised.
18. Your Rights
Subject to the applicable legal requirements, you have in particular the following rights:
right of access pursuant to Art. 15 GDPR
right to rectification pursuant to Art. 16 GDPR
right to erasure pursuant to Art. 17 GDPR
right to restriction of processing pursuant to Art. 18 GDPR
right to data portability pursuant to Art. 20 GDPR
right to object pursuant to Art. 21 GDPR
right to withdraw consent pursuant to Art. 7(3) GDPR
To exercise your rights, please contact:
Taxi Schwendinger GmbH
Untere Messestraße 1
6850 Dornbirn
Austria
Email: office@taxi-schwendinger.at
19. Right to Lodge a Complaint
If you believe that the processing of your personal data infringes applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.
In Austria, the competent authority is:
Austrian Data Protection Authority
(Österreichische Datenschutzbehörde)
Barichgasse 40–42
1030 Vienna
Austria
Email: dsb@dsb.gv.at
Phone: +43 1 52 152-0
20. Data Security
We implement appropriate technical and organisational security measures to protect personal data against loss, manipulation, unauthorised access and other forms of misuse.
Our security measures are regularly reviewed and adapted in line with technological developments.
21. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy where legal requirements, our website or the services used on our website change.
The current version published on this website shall apply.
Last updated: September 2026